General conditions of sale (CGV) of the site bambisol.fr ( BAMBIGROUP )

Ind03 / April 2023

Preamble

The website www.bambisol.fr is published by BAMBIGROUP SAS with a capital of €76,000, 13 rue Voltaire 82000 MONTAUBAN. SIRET: 84575016500027 - APE: 174B – RCS MONTAUBAN B845750165 / intra-community VAT number: FR70 845 750 165 - Telephone 05 63 91 85 79

The www.bambisol.fr site is hosted by Shopify Inc., whose head office is located at 126 York St. Ottawa, ON K1N 5T5, in Canada. Telephone number: 1-888-746-7439

Director of publication: Audrey Bosse

Email: contact@bambisol.fr

Managing Director: Audrey Bosse

Any order for a product appearing in the online store of this website implies consultation and prior acceptance of these General Conditions of Sale (also called GTC). Consequently, the buyer acknowledges being fully informed of the fact that his agreement concerning the content of these General Conditions does not require the handwritten signature of this document, insofar as the buyer wishes to order online the products presented within the framework of the website store. the buyer has the right to save or edit these General Conditions, it being specified that both the saving and the editing of this document are his sole responsibility. the buyer declares to have the full legal capacity allowing him to engage under these General Conditions.

Article 1: Entirety

These General Conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept without reservation all the provisions provided for in these General Conditions. No general or specific condition appearing in the documents sent or delivered by the buyer may be incorporated herein, since these documents are incompatible with these General Conditions.

Article 2: Purpose

The purpose of these General Conditions is to define the rights and obligations of the parties in the context of the online sale on the site www.bambisol.fr , of goods offered by the company BAMBIGROUP.

Article 3: Contractual documents

This contract is formed by the following contractual documents, presented in descending hierarchical order: these General Conditions of Sale (including the guarantee), the order form, the electronic order confirmation.

In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.

Article 4: Entry into force - duration - access

4-1 These General Conditions come into force on the date of validation of the order form and are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees due by the company BAMBIGROUP

4-2 BAMBIGROUP reserves the right to modify and update, without notice, these general conditions and all the elements presented on the site. All of these modifications are binding on users as soon as they are put online and cannot be applied to transactions concluded previously.

4-3 Availability of access to the site:

Access to the site is theoretically permanent 24 hours a day, 7 days a week. This access may be interrupted in the event of force majeure, an event beyond the control of the publisher, for example in the event of breakdowns. This access may also be interrupted in the event of updates to the site and maintenance interventions necessary for the proper functioning of the site. The publisher may be required to interrupt the site or part of the services at any time without notice.

Performance in terms of access time depends on factors beyond the control of the publisher. Consequently, the publisher cannot guarantee permanent availability of the site and reliability of transmissions and performance in terms of response time. In this regard, no technical assistance is provided for the consumer, whether by electronic or telephone means. The publisher cannot be held liable in the event of impossibility of access to the bambisol.fr site or poor performance of the internet connection. The buyer acknowledges and accepts that the publisher is not responsible for interruptions, and the consequences that may result for the buyer or any third party.

Article 5: Electronic signature

The buyer declares to accept the order as well as the entirety of these General Conditions of Sale fully and without reservation when he ticks the box: "I have read and I accept the General Conditions of Sale" at the end of the process of order. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order confirmation

The contractual information will be confirmed by e-mail at the latest at the time of the order according to the terms below:

• The order cannot be registered on the site by BAMBIGROUP . that if the buyer has expressly chosen one (or more) products offered, has clearly identified himself and accepted these general conditions,
• For identification purposes, the buyer must complete the form that appears by clicking on the chosen product(s). The information required is in particular his surname, first name, postal and numerical address.
• Once the form has been duly completed, the buyer accesses a page on which are summarized all the characteristics of his order and the information necessary for his identification.
• After checking all the information summarized, the buyer can validate his order by clicking on “accept”. This validation will only be possible if the buyer confirms having read and accepted these general conditions by ticking the corresponding box.
• All orders must be confirmed by BAMBIGROUP . by means of an e-mail addressed to consumers,
• The transaction will only be considered final after the sending to the consumer of said confirmation of acceptance of the order by BAMBIGROUP and after receipt of the full price.
• Any order implies acceptance of the prices and description of the menus offered on the site by the buyer.
• Any complaint on these points will be made within the framework of the methods mentioned below.
• Unless proven otherwise, the data recorded by BAMBIGROUP . and sent to the buyer as confirmation of his order constitute proof of the entire transaction with the buyer.

Article 7: Proof of the transaction

The computerized registers, kept in the computer systems of BAMBIGROUP under normal security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof and will be kept for 5 years following the date of the transaction.

Article 8: Order processing

8.1 Information to be provided when ordering

The buyer verifies the completeness and conformity of the information he provides when ordering, in particular the name, the delivery address and all the mandatory fields when entering his account. BAMBIGROUP cannot be held responsible for consumer input errors and the resulting consequences (delays or delivery errors, for example). The costs incurred in this context, for the reshipping of the order for example, will be borne by the consumer.

8.2 Anti-fraud checks

In order to ensure the security of transactions and to meet the concern of the greatest number of people to prevent fraud in distance selling, we carry out random checks on the placing of orders. As part of a random check, we invite you by email to send proof of address and/or identity (the aim being to ensure the reality of the identity and the address (for example a receipt EDF, a telephone bill, and an identity document) for the perfection of the order. In the absence of proof or if the addressed documents do not make it possible to be sure of the identity of the author of the order and of the reality of the direct debit, we would be obliged to cancel the order to guarantee the security of online transactions.

Article 9: Product information

9.1 : BAMBIGROUP presents on its website www.bambisol.fr the products for sale with the necessary characteristics that allow compliance with article L 111-1 of the Consumer Code, which provides the possibility for the potential buyer to know before the final order taking the essential characteristics of the products he wishes to buy.

9.2 : The offers presented by the company BAMBIGROUP are only valid within the limits of the stocks available at the time of placing the order.

Article 10: Price

The prices are indicated in Euros all taxes included for the EU and HT for foreign countries and DOM. They are only valid on the date of validation of the purchase order by the buyer (electronic acceptance). Unless otherwise specified on the site, they include preparation and delivery costs for mainland France and Monaco exclusively. For deliveries in Corsica, Dom Tom or to foreign countries, the price of transport and any specific preparation will be indicated to the consumer before the final validation of the order and any shipment. It should be noted that all the products present on the site are suitable for sale in France and generally in Europe, but legal obligations specific to certain countries may prevent the marketing of certain products in these countries.

The prices for the European Union take into account the French VAT applicable on the day of the order. Any rate change will automatically be reflected in the price of the products in the online store.

The period of validity of our offers and prices is 5 working days from the electronic validation of the order.

Payment of the full price must be made when ordering. At no time can the sums paid be considered as a deposit or down payment.

Within the framework of eco-contributions, certain products, depending on the category to which they belong, bear an eco-contribution tax included in our sales prices including VAT.

Article 11: Method of payment

To pay for his order, the buyer has, at his choice, the payment methods offered on the site at the time of the order, which can be for example:

• Bank card, via the CM-CIC secure online payment network
• Paypal, secure online payment service
• Bank transfer

Only the payment methods offered on the site at the time of the order are valid. Some payment methods may only be offered from a certain amount ordered. Some payment methods may be offered depending on the billing country.

The buyer guarantees to the BAMBIGROUP company that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form.

The BAMBIGROUP company reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card on the part of officially accredited bodies or in the event of non-payment.

BAMBIGROUP notably reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. administration.

Deliveries in Switzerland: the products are delivered duty free. You will have to pay VAT at the Swiss rate in force as well as all customs clearance costs.

Article 12: Availability of products

The order will be executed at the latest within a maximum period of 6 days from the day following that on which the buyer placed his order. In case of unavailability of the product ordered, due to force majeure, the user will be informed as soon as possible. The buyer will then have the choice of requesting either a refund of the sums paid within 14 days of their payment at the latest, or the sending of another product.

Article 13: Terms of delivery

For deliveries in mainland France and Monaco, the products are delivered to the address indicated by the buyer on the order form. (home, work, relay point, etc.). Additional costs may be requested if the customer chooses home or workplace delivery when the pick-up point option (free) is available.

In addition, a paid option for delivery within 48 hours guaranteed can be offered at the time of payment (excluding Sundays and public holidays).

For any other destination, including Corsica, a contribution to the shipping costs will be requested and indicated before definitively validating the order and any shipment.

For delivery outside the EU (for example in Switzerland) and DOM: the products are invoiced excluding taxes. The buyer must pay VAT at the local rate in force in his country as well as all customs clearance costs. The buyer is required to check the condition of the packaging, the condition of the goods and the number of packages on delivery. The buyer is required to report any damage due to transport or missing packages on the delivery note. Any absence of complaint at the time of delivery duly recorded on the delivery note of the carrier and countersigned by the carrier will cancel any subsequent claim concerning any damage suffered as a result of transport. (See paragraph 14).

In addition, the buyer is required to report this incident to BAMBIGROUP within 2 days by e-mail to the address: contact@bambisol.com

In order to minimize transport costs, BAMBIGROUP will choose the most suitable carrier itself. Very large orders will be delivered by courier specialized in courier service. If the delivery is more than 30 days after the date of purchase of the product, the buyer may have his order canceled and be reimbursed in full within a maximum of 14 days.

In the event of absence at the time of delivery and/or in the event of force majeure and/or during busy periods, the package may be made available at a relay point at the free choice of the carrier and/or in certain cases at the choice of the recipient upon information from BAMBIGROUP .

In the event of unavailability of the relay point chosen at the time of the order, the package may be directed to another relay point at the free choice of the carrier and/or in certain cases at the choice of the recipient upon information from BAMBIGROUP .

 

Article 14: Delivery problems due to the carrier

14.1 : Late delivery, loss of order and/or delivery anomaly:

In the event of late delivery in relation to the shipping date + 7 days, the buyer must report this delay by sending an e-mail to contact@bambisol.com. We will then contact the carrier to trace the shipment. If the product is found, it will be re-routed immediately to your home (most cases).

If, on the other hand, the product is not found at the end of the period of 21 days of investigation, the parcel will be considered lost and may be the subject at that time of a replacement at our expense. If the product(s) ordered were no longer available at that time, we will, within a maximum of 14 days, reimburse the amount of the products concerned by the loss of the carrier by any means at our convenience. BAMBIGROUP cannot be held responsible for the extension of delivery times due to the carrier, in particular in the event of loss of products or cases of force majeure (strikes, etc.).

14.2 : Any anomalies concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must imperatively be indicated on the delivery note in the form of detailed handwritten reservations (product out of order, open box missing item etc. …), accompanied by the signature of the consumer and the deliverer. At the same time, the buyer must confirm this anomaly by sending the carrier within three (3) working days following the date of delivery, a registered letter setting out the said complaints. The buyer must send a copy of this letter by e-mail to the address contact@bambisol.com or by simple mail to:

BAMBIGROUP Customer Service – 13 rue Voltaire – 82000 Montauban

Article 15: Delivery errors due to BAMBIGROUP .

15.1 : The buyer must formulate with BAMBIGROUP on the same day of delivery or at the latest on the first working day following delivery, any complaint of error of delivery and/or non-conformity of the products in quantity with respect to the indications appearing on the purchase order. Any complaint made after this period will be rejected.

15.2 : The formulation of this complaint with the delivery service of BAMBIGROUP must be made by e-mail to: contact@bambisol.com

15.3 : Any complaint not made in the rules defined above and within the time limits cannot be taken into account and releases BAMBIGROUP from any liability vis-à-vis the consumer.

15.4 : Upon receipt of the complaint, the BAMBIGROUP delivery service . will allocate, if necessary, an exchange voucher for the product(s) concerned and will communicate it by e-mail to the consumer. The exchange of a product can only take place after the attribution to the consumer of an exchange voucher according to the approach presented above.

15.5 : In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to BAMBIGROUP , intact, as a whole and in its original packaging, according to the means of transport indicated and at the address indicated by the BAMBIGROUP delivery service . on the voucher.

To be accepted, any return must be notified in advance to the delivery service of BAMBIGROUP at the email address contact@bambisol.com. The shipping costs are the responsibility of the BAMBIGROUP company except in the event that it turns out that the returned product does not correspond to the original declaration made by the buyer in the return form.

Article 16: Delivery problem caused by the buyer

BAMBIGROUP SAS cannot be held responsible for the consequences in the event of the buyer's absence at the time of delivery:

• increase in delivery time
• drop off at relay point
• return of the goods to its premises

The buyer must imperatively at the time of the order provide complete contact details: address, door codes / gates, intercoms, valid and accessible telephone numbers, email address.

It is his responsibility

• to use the means communicated on his order confirmation or in his customer account (name of the carrier, package number, etc.) to ensure the follow-up of his order and
• to respond to any message or call useful for the smooth running of its delivery.

The costs incurred in this context, for the reshipping of the order for example, will be borne by the consumer.

Article 17: Product warranty, Liability

17.1 Terms of application

 

Products purchased on www.bambisol.fr are covered by the guarantees specified in article 17-2 guarantees, below.

The support request must be made in writing to sav@bambisol.com . Customer service may be required to request a photo/video and additional information on the defect noted. BAMBIGROUP customer service will then decide what to do.

If support is granted, all costs will be borne by BAMBIGROUP (repair, parts, labor and transport) with the exception of transport costs for sales concluded outside mainland France and Monaco or if the buyer no longer has an address in mainland France and Monaco at the time of the complaint.

Otherwise, an estimate will be established notifying the conditions of repair (parts, labor if necessary, transport)

17.2 Warranties

- The consumer has a period of 2 years from delivery of the goods to act.

- The consumer can choose between the repair and the replacement of the good. As specified in article L211-9 of the Consumer Code, the seller may however choose another method than that chosen by the buyer if this choice entails a manifestly disproportionate cost with regard to the other method.

- The consumer is exempted from providing proof of the existence of the lack of conformity of the good when he acts within six months of the delivery of the good. This period is extended to twenty-four (24) months from March 18, 2016, except for second-hand goods.

- The legal guarantee of conformity applies independently of the commercial guarantee possibly subscribed.

- The consumer can decide to implement the guarantee against hidden defects of the thing sold. In this case, he can choose between rescinding the sale or reducing the sale price.

 

If an anomaly occurs during the period of validity of the guarantee, BAMBIGROUP SAS undertakes to respect the guarantee conditions described below. The products sold comply with the standards in force, they do not present any known design and/or manufacturing defect at the time of sale. If after purchase, during the warranty period*, the product presents a defect and this in the context of use as defined in the instructions for use, we undertake in the order described below:

- to ship the defective interchangeable part(s) yourself, or

- to repair the products or, as a last resort,

- to exchange the product in its entirety for an identical or similar product of at least equal value.

This guarantee does not apply in the cases below:

1°) wear of certain components of the product **

2°) failure to present a dated proof of purchase from a known retailer (invoice or receipt)

3°) use and destination other than those provided for in the instructions

4°) installation or assembly of the product or accessory not in accordance with the instructions

5°) repair carried out by an unauthorized person and beyond the control of our departments.

6°) lack of maintenance of the product. Proper maintenance is an integral part of the warranty claim.

7°) deterioration due to untimely impact and/or improper handling of the product.

The warranty is not transferable (only the first purchaser is the sole beneficiary) and applies from the date of acquisition of the product. If, during the two years following the purchase, the product is repaired under the legal guarantee of conformity, the customer will benefit from an additional 6 months of guarantee, i.e. a total guarantee of 30 months (2 years + 6 months). We undertake to carry out any repairs within a reasonable time. Within the framework of the exclusions, the actions to be carried out can be free or paid according to the analysis of our services.

*As regards the duration of the warranty against defects of conformity, consult the conditions provided for by the applicable national regulations, where applicable in the country of purchase. (France/Europe = 2 years).

** (For example the wear of wheels/castors; accessories and/or textile parts eg: railings, shelves, parasols, changing bag, rain cover, etc.; textile or PVC products eg: seat cover car, chair cushion etc. ...)

 

This guarantee is based on the consumer code art L217.4 and .5 and in any event the buyer benefits from the guarantee for hidden defects.

In the event of a problem, the buyer must contact BAMBIGROUP SAS 's after-sales service (SAV) by e-mail at contact@bambisol.com, which will tell you what to do.

17.3 Liability

BAMBIGROUP SAS cannot be held liable in the event of non-compliance with the legislation of the country other than the common European regulations, where the products are delivered . It is up to the consumer to check with the local authorities the possibilities of importing or using the products or services that you plan to order.

Article 18: Return of the order

No total or partial order can be returned without the prior agreement of BAMBIGROUP SAS.

Whatever the reason

• withdrawal or
• expertise or
• Fault or malfunction

And

Whatever the mode of return

• prepaid at the expense of BAMBIGROUP SAS or
• at the expense of the buyer

The return must be made within a maximum of 30 days (date of dispatch of the parcel) from the date of the agreement given by the company BAMBIGROUP SAS.

The BAMBIGROUP company will advise on the actions to be taken upon receipt of the goods and after analysis thereof.

Article 19: Return of used products

Used products that can be transported without equipment are not taken back by our delivery service provider. If you wish to get rid of a used product, you are invited to consult the Eco-mobilier website to donate this used product, if it is in used condition, or to throw it away. https://www.maisondutri.fr/livraison-et-reprise-de-votre-meuble/ .

If necessary, you can contact us by email at sav@bambisol.com.

20: Right of withdrawal

In accordance with article L.121-20 of the Consumer Code, the buyer has a period of 14 calendar days from receipt of his goods to assert his right of withdrawal. The return transport of the product(s) subject to the withdrawal is the responsibility of the customer. Any withdrawal must be made via the pre-filled form made available on the site at the bottom of the page.

The product must be returned intact, as a whole and in its original packaging, to the address indicated by the BAMBIGROUP consumer service . Only products returned as a whole will be taken back, in their complete and intact original packaging, and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.

BAMBIGROUP has a period of 14 days from the date of exercise of the right of withdrawal to proceed with the reimbursement of the goods, it being understood that the reimbursement may be deferred until the recovery of the goods or until the buyer has provided proof of shipment.

Article 21: Force majeure

Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.

The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them.

The two parties will then come together, unless it is impossible due to the case of force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts longer than one month, these general conditions may be terminated by the injured party.

Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals:

the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Warranty exclusions: BAMBIGROUP cannot guarantee the proper functioning of the Internet as a whole. Consequently, BAMBIGROUP assumes no liability or guarantee in the event of malfunction of the Internet (delay in transmissions or any other malfunction).

Consumers use this site under their sole responsibility. BAMBIGROUP cannot be held liable for direct or indirect damage, such as material damage, loss of data or programs, financial loss, resulting from the use of this site or sites linked to it.

Article 22: Partial non-validation

If one or more stipulations of these General Conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.

Article 23: Non-waiver

The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

Section 24: Title

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 25: Computing and Freedoms

The information requested from the consumer is necessary for the processing of his order and may be communicated to BAMBIGROUP 's contractual partners involved in the execution of this order.

The buyer can write to BAMBIGROUP, whose contact details are specified in the "Contact us" section of the bambisol.fr site , to object to such communication, or to exercise their rights of access, opposition, of rectification with regard to the information concerning him and appearing in the files of the company BAMBIGROUP under the conditions provided for by CNIL law No. 78-17 of January 6, 1978 as amended or send an e-mail to the address contact@bambisol. com

The buyer is informed that this automated processing of information has been declared to the CNIL under number 1607948 in September 2012.

Article 26: Intellectual Property

All of the content (texts, comments, works, illustrations, images, etc.) displayed on this site is reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes counterfeiting and is sanctioned under Intellectual Property without the prior authorization of BAMBIGROUP . Any total or partial reproduction of the BAMBIGROUP online catalog is strictly prohibited.

Article 27: Comments, reviews, communication

Reviews, opinions, comments and more generally all content in any format written or posted by consumers on the bambisol.fr website are regularly reviewed by our teams.

If content violates the law and/or ethics (examples: abusive advertising, defamatory remarks, insults, out-of-context comments, etc.), BAMBIGROUP reserves the right to refuse or modify the content concerned.

Article 28: Report an abuse / an error

26-1 Report abuse If the buyer finds inappropriate or illegal content on the bambisol.fr site, we invite him to report it without delay by sending an email to the address: contact@bambisol.com

26-2 Report an error If the buyer finds incorrect information on the bambisol.fr site, we invite him to report it without delay by sending an email to the address: contact@bambisol.com

Article 29: Links to other sites

The bambisol.fr site may contain hypertext links pointing to other Internet sites which themselves contain hypertext links pointing to other sites. Links to these other sources cause you to leave the bambisol.fr site . The publisher and the company BAMBIGROUP . cannot be held responsible in any way for the content of these other sites. It is possible to create a link to the presentation page of the bambisol.fr site without the express authorization of the publisher. However, the bambisol.fr site should be displayed in a new browser window. This being the case, the publisher reserves the right to request the removal of a link that they consider to be inconsistent with the purpose of the bambisol.fr site.

Article 30: Retention of title

BAMBIGROUP retains ownership of the products sold by BAMBIGROUP until full payment of the price and/or any accessories. Failure to pay any due date may result in BAMBIGROUP claiming the recovery of the products. BAMBIGROUP will retain, as damages, all sums paid to it by the buyer. If the product has suffered damage or has been destroyed during the custody of the consumer, the latter will suffer all the consequences, the transfer of risks to the consumer occurring upon delivery of the product.

Article 31: Applicable law

These general conditions are subject to French law. This is the case for the rules of substance as well as for the rules of form.

In the event of a dispute, the French courts will have sole jurisdiction.

In the event of a dispute or complaint, the buyer will first contact BAMBIGROUP to obtain an amicable solution.

Section 32: Mediation

In accordance with Article L. 612-1 of the Consumer Code, the consumer, subject to Article L.612.2 of the Consumer Code, has the right to submit a request for amicable resolution by way of mediation, within a period of less than one year from its written complaint to the professional.

BAMBIGROUP SAS has designated, by membership registered under number 80041/MJ/2209 , SAS Mediation Solution as a consumer mediation entity.

To seize the mediator, the consumer must formulate his request:

• Or in writing to:

Sas Mediation Solution

222 sheepfold road

01800 Saint Jean de Niost

Such. 04 82 53 93 06

• Either by email to: contact@sasmediationsolution-conso.fr
• Either by completing the online form entitled "Saisir le mediator" on the site https://www.sasmediationsolution-conso.fr

Regardless of the means of referral used, the request must imperatively contain:

• The postal, telephone and electronic contact details of the applicant,
• The name and address and registration number at Sas Médiation Solution, of the professional concerned,
• A brief statement of the facts. The consumer will specify to the mediator what he expects from this mediation and why,
• Copy of the prior complaint,
• all documents allowing the instruction of the request (purchase order, invoice, proof of payment, etc.)

Article 33: ECO participation contributor

BAMBIGROUP SAS is registered in the National Register of marketers

• of furnishing items under the unique identifying number FR040061_109WCQ . 
• of toys under the unique identifying number FR278107_12MZYT .
• household packaging under the unique identifier number FR002462_01JVXJ .
• of electrical and electronic equipment under the unique identifier number FR002462_05JSBU .

These numbers guarantee that BAMBIGROUP SAS , by adhering to ECO-MOBILIER, CITEO, ECOLOGIC is in compliance with the regulatory obligations incumbent upon it pursuant to article L541-10-6 of the Environmental Code.